SHOP POLICY
[House Rules]
CUSTOMER AND CLIENT CARE
We prioritize building strong client relationships by actively receiving your feedback, providing customized solutions, and touching base regularly to ensure satisfaction. More importantly, you may always contact our shop with queries via our website, social media, or by email (contact@dirtykcustoms.com).
Our goal with Dirty K Customs was to provide a streamlined process with access to personalized, customized goods. Customers and clients are encouraged to shop and buy with confidence. Your satisfaction is our top priority, and we are here to help you enjoy our platform to the fullest.
PRIVACY AND SAFETY
At Dirty K Customs, privacy and safety are paramount for all parties involved. We only temporarily utilize, store, and check customer and client personal information for the required services and internal logistics of our shop, as well as shop upkeep. Secured personal details including full names, email addresses, phone numbers, and payment information, are utilized for their respective operations and nothing more. For example, clients may provide Dirty K Customs with a phone number for emergency SMS contact while scheduling collections and deliveries.
Safety is of the highest importance to our business, so please read the following thoroughly:
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Absolutely no firearm sales.
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Absolutely no live ammo.
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When at the table, never touch another players chips.
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For custom orders, all client frames and accessories must be brought to collections in required stripped condition.
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For stripped frames please arrive with: no attached slides, no magazine releases, no slide stop levers, no slide releases, no grip plugs, no backstraps, no attached magwells, no weapon lights, etc... unless specifically discussed with Dirty K Customs prior). Pins, trigger shoes, and remaining internals may be left in frames... Feel free to contact us for further clarification, or with any questions that you may have.
PAYMENT METHODS
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Credit / Debit Cards
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Cash Payments
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PayPal
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Apple Pay
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Google Pay
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Offline Payments (POS)


